Wellness Renewed, LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, take our quiz, book a consultation, or engage with our telehealth services.
This page covers our website and marketing activity. If you become a patient, the separate HIPAA Notice of Privacy Practices you receive at your first clinical visit governs how your protected health information ("PHI") is used and disclosed as part of your care. Section 6 below summarizes that notice.
1. Information We Collect
We may collect the following categories of information:
- Contact Data: Name, email address, phone number, and state of residence.
- Quiz and Intake Responses: Answers you voluntarily provide through our online quiz or contact forms, which may include general information about your health history, symptoms, or wellness goals. This information helps us understand whether our services may be a fit for you; it is not a medical record and is not used to diagnose or treat any condition until you become a patient.
- Communications: Records of calls, emails, texts, or messages you exchange with us.
- Technical Data: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
We do not collect payment card information through this website; billing for clinical services, if applicable, is handled through our secure patient portal and pharmacy partners.
2. Cookies and Tracking Technologies
Our website uses cookies and similar tools, including the Meta Pixel and Meta Conversions API, to understand how visitors use our site and to measure the performance of our advertising. These tools may collect information such as pages viewed, actions taken (for example, starting our quiz), and device or browser identifiers. This information may be shared with Meta in a hashed, non-human-readable form for advertising measurement and audience building.
You can control cookies through your browser settings, and you can manage how Meta uses your information for ads through your Meta Ad Preferences.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule consultations.
- Provide your quiz results and follow-up educational content.
- Communicate with you about our services, including by email and text message.
- Improve our website, marketing, and services.
- Comply with legal obligations and protect against fraud or misuse of our services.
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service Providers: Our CRM, scheduling, and communications platform (GoHighLevel), and other vendors who help us operate our website and business, under obligations to protect your information.
- Clinical Partners: If you become a patient, your health information is shared with the reviewing physician licensed in your state and, if a prescription is appropriate, with our dedicated 503A compounding pharmacy, solely to provide your care.
- Legal and Safety: When required by law, subpoena, or to protect the rights, property, or safety of Wellness Renewed, our patients, or others.
5. Mobile Terms and SMS Communications
If you provide your phone number, you consent to receive text messages from Wellness Renewed, LLC related to your inquiry and our services.
- Opt-Out: You can cancel text messages at any time by texting "STOP." After you send "STOP," we will send a confirmation that you have been unsubscribed, and you will not receive further messages unless you opt back in.
- Support: Reply "HELP" for assistance, or contact us using the details in Section 12.
- Carrier Rates: Message and data rates may apply. Message frequency varies.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your text messaging subscription and consent data will never be sold, rented, or leased to outside entities.
6. HIPAA Notice of Privacy Practices (Summary)
THIS SECTION DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED, AND HOW YOU CAN GET ACCESS TO THIS INFORMATION, ONCE YOU BECOME A PATIENT. PLEASE REVIEW IT CAREFULLY.
Once you begin care with a physician through Wellness Renewed, your protected health information ("PHI") is used and disclosed for treatment, payment, and health care operations, and otherwise only as permitted or required by law or with your written authorization.
You have the right to:
- Request access to, and a copy of, your PHI.
- Request that your PHI be amended or corrected.
- Request an accounting of certain disclosures of your PHI.
- Request restrictions on certain uses or disclosures of your PHI.
- Request confidential communications.
- Obtain a paper copy of the full Notice of Privacy Practices at any time.
- File a complaint with us or with the U.S. Department of Health and Human Services, Office for Civil Rights, if you believe your privacy rights have been violated, without fear of retaliation.
We are required by law to maintain the privacy of your PHI, to provide you with notice of our legal duties and privacy practices, to notify you following a breach of unsecured PHI, and to abide by the terms of the notice currently in effect.
The complete HIPAA Notice of Privacy Practices, including full details on permitted uses and disclosures, is provided electronically or in paper form no later than your first clinical visit, in accordance with 45 CFR 164.520. This summary is posted here because we maintain a website, as required by the HIPAA Privacy Rule.
7. Not Medical Advice
The content on this website, including our quiz, is provided for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. Completing our quiz or contact form does not create a doctor-patient relationship. Results are not typical and individual results may vary. Always consult a qualified physician regarding any medical condition, and call 911 or go to your nearest emergency room if you are experiencing a medical emergency.
8. Your Privacy Choices
Regardless of where you live, you may contact us at any time to request that we:
- Tell you what personal information we hold about you.
- Correct inaccurate information.
- Delete your information, subject to our legal and record-keeping obligations (for example, we may need to retain certain records related to clinical care).
- Stop sending you marketing emails or texts, as described in Section 5.
We do not sell personal information and do not use it for cross-context behavioral advertising beyond the pixel-based advertising measurement described in Section 2.
9. Children's Privacy
Our website and services are intended for adults age 18 and older. We do not knowingly collect personal information from children under 13. If we learn we have inadvertently collected such information, we will delete it.
10. Data Security and Retention
We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or misuse. We retain website and marketing information for as long as reasonably necessary for the purposes described in this policy, and retain clinical records for as long as required by applicable law and our clinical partners' record retention policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." Material changes affecting how we handle PHI will be communicated through the appropriate Notice of Privacy Practices channel as well.
12. Contact Us
If you have questions or concerns about this Privacy Policy, or wish to exercise any of the choices above, contact us at:
- Business Name: Wellness Renewed, LLC
- Email: [email protected]
- Phone: (615) 931-2475